Frequently Asked Questions

Everything you need to know about using CREA for grievance research.

General

What is CREA?

CREA (Contract Research & Evidence Assistant) is an AI-powered grievance research tool designed to help NALC stewards and members find relevant contract articles, arbitration precedents, and handbook sections for workplace situations.

Who is CREA for?

CREA is designed for NALC stewards, union members, and anyone researching grievances related to USPS letter carrier issues. Whether you're a new steward learning the ropes or an experienced representative, CREA can help you find supporting evidence faster.

Is CREA legal advice?

No. CREA is a research tool only, not a lawyer or legal advisor. The information provided is for educational and research purposes. Always consult your union steward, representative, or a qualified labor attorney before taking action on any grievance.

How It Works

How does CREA find cases?

CREA searches a comprehensive database including 33,000+ arbitration cases spanning 1970-2025, 67 USPS manuals with 18,000+ sections, and 1,700+ MRS documents including Step 4 settlements. Our AI analyzes your situation and finds the most relevant precedents.

How accurate is it?

CREA uses 15 verification systems to ensure accuracy. In our most recent audit of 886 queries, we achieved a 100% citation verification pass rate. Every case number, article reference, and document citation is verified against our database before being included in results.

What makes CREA different from ChatGPT?

Unlike general AI tools, CREA is domain-specific and verification-focused. We don't hallucinate case numbers or make up citations. Every reference in CREA's output is verified against our actual database of arbitration decisions and postal documents. General AI tools often generate plausible-sounding but fictional case numbers.

Subscription

How much does it cost?

Individual plans are $3.99/month or $47.88/year (14 months for the price of 12). Branch plans for steward teams are $39.99/month or $479.88/year. All plans include full access to our databases.

How do I cancel?

You can cancel anytime from your Manage Billing page in your account settings. Upon cancellation, you'll retain access until the end of your current billing period.

Is there a refund policy?

See our Terms of Service for details on our refund policy.

Technical

What browsers work with CREA?

CREA works with all modern browsers including Chrome, Firefox, Safari, and Edge. We recommend using the latest version of your browser for the best experience.

Is my data secure?

Yes. We use HTTPS encryption for all data transmission, implement CSRF protection on all forms, and follow industry best practices for security. We don't sell your data. See our Privacy Policy for complete details.

Can I use CREA on mobile?

Yes, CREA is fully responsive and works on smartphones and tablets. You can research cases from anywhere with an internet connection.

Support

How do I get help?

For any questions or assistance, email us at support@crearesearch.com. We typically respond within 24-48 hours.

I found a bug or wrong citation - who do I contact?

Please report any bugs, incorrect citations, or issues to support@crearesearch.com. We take citation accuracy very seriously and will investigate all reports promptly.